VPN client setup:
🔑 Step 1: Obtaining the configuration file
Before you begin the installation, you will need a personalized configuration package (** .ovpn file**). This package is prepared for you by our IT team and already contains all the necessary settings.
How to request it?
- Via Email: Write to
This email address is being protected from spambots. You need JavaScript enabled to view it. . - Via Ticket Portal: Open a new ticket on our IT Ticket Portal.
💻 Windows (Desktop and Laptop)
- Download: Visit the official OpenVPN website and download the Windows installer (MSI installer).
- Installation: Run the downloaded file and follow the instructions (using the standard "Next" buttons).
- Configuration: * Locate the .ovpn file received from the IT team.
- Copy it into the following folder: C:\Program Files\OpenVPN\config.
- Connection: * Launch the OpenVPN GUI application (a small padlock icon will appear in the system tray, next to the clock).
- Right-click the icon and select Connect.
- Enter your username and password when prompted. (For company employees, these are always the same as your standard computer login credentials.)
🍏 Apple macOS (Desktop and MacBook)
- Application: Use OpenVPN Connect for macOS.
- Installation: Download and install the application.
- Importing: * Double-click the .ovpn configuration file received from IT.
- The system will ask if you want to import the profile. Click OK.
- Connection: Click the application icon in the top menu bar and select the profile name to connect.
📱 Mobile Devices (Android and iPhone/iPad)
The process is almost identical for both mobile platforms:
- Downloading the App:
- Android: Open the Google Play Store and install the OpenVPN Connect app.
- iPhone/iPad: Open the App Store and install the OpenVPN Connect app.
- Transferring the file: Email the received .ovpn file to yourself or upload it to a cloud storage service accessible from your phone.
- Importing:
- Open the email attachment or the file on your phone.
- Select the "Open in OpenVPN" option.
- Within the app, tap the ADD button.
- Usage: Toggle the switch to start the connection. Once successfully connected, a small VPN icon will appear in the top status bar of your phone.
💡 Useful Tips
- Saved Passwords: Upon the first connection, the system may ask if you want to save your password. While convenient on a personal device, do not do this on shared computers for security reasons. Furthermore, saved passwords can cause issues later when your password expires or is changed.
- Connection Drops: If the VPN disconnects, check your internet connection, then try to reconnect by clicking the icon.
- Support: If you receive an error message during installation, please send a screenshot along with a description of the error to
This email address is being protected from spambots. You need JavaScript enabled to view it. .
Important: After using the VPN connection, do not forget to Disconnect if you no longer need access to internal network resources!